If you have any questions, or problems feel free to contact us here.
All subscriptions / memberships automatically renew. You can cancel your Body by Pauline app subscription at any time to avoid future payments, but we will be sad to see you go.
When cancelling your Body by Pauline app subscription, the following applies:
- We recommend cancelling at least 24 hours prior to your next payment date for cancellations to successfully process in time.
- Cancelling your subscription will not provide refunds, nor pro rate remaining subscriptions.
- After cancelling your subscription, you will be able to continue using the Body by Pauline app for the entire course of the remaining billing cycle you have paid for.
- To reactivate your subscription after it expires, you can log back into your iOS or Android app, or visit our website here.
- Talk to a Human, Call Us 8am-5pm PST: 310-460-8854 or email customerservice@bodybypauline.com
To Manage or Cancel your subscription, please select the method below that you used to pay for Body by Pauline:
If you subscribed on iOS please you can cancel your subscription here: https://support.apple.com/en-gb/HT202039
After clicking link: Scroll to and click on ‘Body by Pauline’ > Select ‘Cancel Subscription’
OR You can:
Settings > Itunes & App Store > Click on Apple ID (View ID & sign-in) > Subscriptions > Body by Pauline
See here for more help > https://support.apple.com/en-gb/HT202039
If you have problems that we are unable to help you with and you need to contact Apple and/or request a refund you can contact Apple Support directly to request a refund (https://support.apple.com/en-us/HT204084). Apple handles your payment directly through your iTunes account and doesn’t pass your payment information to Body by Pauline so we are unfortunately unable to assist with refund requests.
If you purchased on Google Android / Google Play you can go here: https://play.google.com/store/account/subscriptions
Scroll to and click on ‘Body by Pauline’ > Select ‘Cancel Subscription’
See here for more help > https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
If you have a problem with your purchase, try these to fix the issue on your own. If those steps don’t work, here are more options:
Google does not give refunds for most Google Play purchases. However there are exceptions (see below.) You can also us directly. We can help with purchase issues, and can process refunds pursuant to its policies and applicable laws.
If you subscribed on Android please provide us the original purchase receipt and/or order number (which should start with GPA).
If you purchased with your Credit or Debit card on Bodybypauline.com and need to update your card or cancel your subscription, please login and your subscription information will show below: (If you have any problems you may talk to a human by calling us 8am-5pm PST at 310-460-8854 or email us at customerservice@bodybypauline.com)